Need a hand? We read every message. The fastest way to reach us is the form — it drops the right subject line into an email to our team.
Before you email
A Booth Score or estimate looks wrong
Tap Report a problem on the result and tell us what looked off — your feedback improves the scoring engine. The score, traffic overlay and photo review are directional estimates reasoned from your floor plan and inputs; when a booth decision really matters, confirm the layout with the show organiser too.
Is there a login? How do I move my data to a new phone?
BoothLogic doesn’t use accounts or passwords — you’re signed in anonymously the moment you open it, so there’s nothing to log in or out of. That also means your work lives under an ID on your device. To carry it to a new phone, export your leads and tasks first; your BoothLogic Pro subscription is tied to your Apple Account, so on a new device tap Restore purchases in Settings to get Pro back.
How are my photos handled?
Floor-plan and booth photos are never stored on our servers. Before a photo leaves your phone it’s resized and re-saved, which strips GPS and other camera metadata; it’s then used to produce one result and discarded. The original stays in your photo library. See our Privacy Policy.
How accurate is the AI?
Scores, traffic overlays, booth reviews and drafted follow-ups are produced by an AI model from what you give it. They’re a strong starting point, not measured fact, and can be wrong — treat them as input to your own judgement, never a guarantee of traffic or results.
Billing or subscription questions
BoothLogic Pro is billed by Apple (monthly or annual, each with a 7-day free trial). Manage or cancel in your device’s Settings → Apple Account → Subscriptions; a trial converts to paid unless cancelled before it ends, and refunds are requested through Apple.
What are the “quick-buy” supply links?
They open a merchant’s site (for example Amazon) so you can grab last-minute booth supplies. Some are Amazon affiliate links — if you buy through one, SEAX may earn a small commission at no extra cost to you, and the app shows a brief disclosure where that applies.
Delete my data
You can erase everything permanently from inside the app — see Account & data deletion.
Which phones are supported?
BoothLogic is an iPhone app, built for current versions of iOS. Testing a pre-release build? Email us for a TestFlight invite.
Response time
We’re a small team and aim to reply within a couple of business days. If you’re reporting a bug, please include your device model and iOS version — it helps us reproduce the issue faster.