Need a hand? We read every message. The fastest way to reach us is the form — it drops the right subject line into an email to our team.
Before you email
A result looks wrong
Tap Report a problem on the result and tell us what looked off — your feedback directly improves the identification engine. When a doll may be valuable, confirm the maker and age with a specialist.
The value estimate seems off
Value ranges are AI estimates for comparable dolls in average condition — a research starting point, not a quote or an appraisal. Condition and originality of parts move real value far more than a photo can show.
Billing or subscription questions
DollWorth Pro is billed by Apple. Manage or cancel in your device’s Settings → Apple Account → Subscriptions; refunds are requested through Apple.
Delete my data
You can erase everything permanently from inside the app — see Account & data deletion.
Response time
We’re a small team and aim to reply within a couple of business days. If you’re reporting a bug, please include your device model and iOS version — it helps us reproduce the issue faster.