Need a hand? We read every message. The fastest way to reach us is the form — it drops the right subject line into an email to our team.
Before you email
A result looks wrong
Tap Report a problem on the result and tell us what looked off — your feedback directly improves the identification engine. Attribution is the hardest call the app makes; when a piece may be valuable, always confirm it with a professional.
The value estimate seems off
Value ranges are AI estimates from comparable works in average condition — a research starting point, not a quote or an appraisal. Condition, authenticity, and provenance move real value far more than a photo can show.
Billing or subscription questions
ArtGauge Pro is billed by Apple. Manage or cancel in your device’s Settings → Apple Account → Subscriptions; refunds are requested through Apple.
Is there a login? How do I sign out?
ArtGauge doesn’t use accounts or passwords — you’re signed in anonymously the moment you open it, so there’s nothing to log in or out of. To start completely fresh, use Settings → Delete my data & account in the app (it erases everything and begins a new anonymous session), or delete the app. Your ArtGauge Pro subscription is tied to your Apple Account, not a login — on a new device, tap Restore purchases in Settings to get Pro back.
Delete my data
You can erase everything permanently from inside the app — see Account & data deletion.
Response time
We’re a small team and aim to reply within a couple of business days. If you’re reporting a bug, please include your device model and iOS version — it helps us reproduce the issue faster.